Loss adjusters and forensic property surveyors operate in some of the most documentation-demanding circumstances in professional practice. Attending a flood damage claim, a fire investigation or a structural collapse survey requires simultaneous physical inspection, photography, conversation with the policyholder, and detailed note-taking - all while maintaining objectivity and legal caution.
Capturing the site assessment
With Listen, the loss adjuster dictates observations continuously through the site assessment. "Ground floor, sitting room: water ingress to depth of 150mm throughout. Laminate flooring fully saturated and lifting. Plasterboard to external wall showing salt staining consistent with long-term dampness rather than sudden ingress." Diarisation separates the adjuster's observations from the policyholder's statements - a legally significant distinction. The AI summary produces a preliminary report structure in minutes. For maintenance-related damage contexts, see our article on reactive maintenance reports.
Contemporaneous records in claims handling
In UK insurance claims under the Financial Ombudsman Service's oversight, and in US insurance litigation, contemporaneous records carry substantial evidentiary weight. A Listen-generated record timestamped to the site visit is far harder to challenge than a report drafted from memory three days later.
Record the site walkthrough and the policyholder interview as separate Listen sessions - two distinct documents, each with its own timestamp and focus.
View our professional plans for loss adjusters and surveyors.